Refund policy

Returns & Exchanges:

Because all of our products are 100% natural dog treats, we are unable to accept returns or exchanges for sanitary and safety reasons. We carefully prepare and package each order to ensure the highest quality and freshness for your pet.

However, if you have any concerns about the treats you received, please feel free to contact us at info@pawbox.co.nz. We will respond to your email as soon as possible and assist you.